Oracle Support

Oracle is dedicating significant resources to ensuring that you—as the customer of a predecessor company that is merging with Oracle—receive special handling and extraordinary support during our transition of people, processes, tools, and company entities.

Services in Oracle Support
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Oracle Support provides you with important support and security updates for your Oracle products. Only Oracle can deliver security enhancements to the software itself and more comprehensive protection against new hacking threats.

Database Management

Installation, configuration, and upgrade support, Performance tuning and optimization, Backup and recovery solutions. Security and user management.

Cloud Services

Oracle Cloud Infrastructure (OCI) support. Cloud migration and deployment assistance. Cloud security and compliance. Cost management and optimization.

Applications

Oracle E-Business Suite support. Oracle Fusion Applications support. PeopleSoft, JD Edwards, and Siebel support. Configuration, customization, and integration services.

Middleware

Oracle WebLogic Server support. Oracle SOA Suite support. Integration and middleware services.

Enterprise Resource Planning (ERP)

Financials, Procurement, and Project Portfolio Management (PPM) support. Human Capital Management (HCM) support.

Customer Experience (CX)

Oracle Sales, Service, and Marketing Cloud support. Customer data management and analytics.

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Security

Oracle Identity and Access Management support. Data security and encryption solutions. Threat detection and response.

Analytics and Business Intelligence

Oracle Analytics Cloud (OAC) support. Oracle Business Intelligence Enterprise Edition (OBIEE) support. Data integration and reporting solutions.

Big Data and Data Warehousing

Oracle Big Data Appliance support. Data warehousing solutions and support. Big Data SQL and analytics support.

Hardware and Infrastructure

  • Oracle Exadata support.
  • Oracle SuperCluster support.
  • Storage and networking solutions
Contact Us

Frequently Asked Questions
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  1. Optimize.
  2. Learn and self-solve. Use diagnostics tools for assistance with rapid issue. 
  3. Submit a Service Request. Use My Oracle Support to manage your SRs and. 
  4.  Visit the My Oracle Support Community. Interact with peers and Oracle experts in My Oracle.
  5. Resolve. Upgrade.
  6. Dashboard Personalization.
  7. Best practices. 
  8. Support services.

With Oracle Support, you know up front and with certainty how long your Oracle products are supported. The Lifetime Support Policy provides access to technical experts for as long as you license your Oracle products and consists of three support stages: Premier Support, Extended Support, and Sustaining Support.

Visit support.oracle.com to access the My Oracle Support page, then log in using your Oracle credentials. Click Switch to Cloud Support if “MY ORACLE SUPPORT” appears next to the Oracle logo at the top of the page. After the page refreshes, click Service Requests and then click Create Technical SR.

  1. Go to My Oracle Support and select Register as new user.
  2. Fill out the form and select Create Account. 
  3. Once your email address is verified, go back to My Oracle Support. 
  4. Once logged in, locate the dropdown featuring your name along the upper-right and select My Account.
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